frequently asked questions
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Shipping and deliveries
What is the estimated delivery time for parcels?
Procesamos todos los pedidos en un máximo de 48 horas.
Los tiempos de entrega estimados son:
- España y Portugal: 1-2 días hábiles
- Resto de Europa: hasta 5 días hábiles
How are the products shipped?
All products are carefully packaged in sturdy boxes, ensuring their protection during shipping. They are always delivered in their original packaging and include all accessories.
and if the delivery fails?
Products and parcels
Are the products original?
Yes, all our products are original and undergo a thorough inspection process in our facilities before being shipped to ensure their authenticity and optimal condition. We stock both new and used items in excellent condition. Whenever the product is used, this information will be clearly indicated in the title and description of the item.
What payment methods can I use?
How does payment with Klarna work?
How do I know my order was confirmed?
Once you complete your purchase, you'll receive a confirmation email. If you don't find it in your inbox, we recommend checking your spam folder.